Quote Originally Posted by NeverBend View Post
I received my order from PipeTobacco.Com today. 7 boxes and 1 bag of Gawith Hoggarth were correct along with a pound of Balkan Sasieni but instead of 8oz each of Mixture #965 and MacBaren's Virginia there were tins, 50 grams of the former and 100 grams of the latter.

I called them and they were helpful, apologetic and said that they'd ship out the correct 80z bags immediately and told me to keep the tins.

Not the way I'd want to get a present but the customer service was solid and I'm a happy camper.
Can't complain when they tell you to keep their screw up.

I have dealt with some companies who would expect you to ship back their screw up before they would give you what you paid for...