• Anyone have any experience with Peterson customer service?
  • Anyone have any experience with Peterson customer service?

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Cool Breeze Anyone have any experience... 09-23-2018, 11:35 PM
BryGuySC No experience here, but best... 09-24-2018, 08:03 AM
Cool Breeze I got good news. They sent... 09-25-2018, 12:21 PM
Haebar I had the same thing happen... 09-26-2018, 01:27 PM
piperdown Which B&M? If Peterson... 09-28-2018, 07:31 PM
Cool Breeze Outlaw Cigar Company in... 09-28-2018, 07:35 PM
piperdown They should take care of you... 09-28-2018, 07:53 PM
Cool Breeze If I’m back that way I... 09-28-2018, 07:56 PM
piperdown I like them too but one of my... 09-28-2018, 08:11 PM
Cool Breeze Update. I drug my feet and... 05-21-2019, 02:52 PM
josh lucky 13 Sounds like they did you... 05-21-2019, 04:01 PM
Cool Breeze It's a great place if you... 06-26-2019, 01:59 PM
  1. 09-23-2018, 11:35 PM #1
    Cool Breeze is offline
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    Anyone have any experience with Peterson customer service? UPDATE!!!

    So I recently purchased a Peterson Dublin Edition pipe at a B&M in Kansas City while visiting a couple of weeks ago.
    I have only smoked it 3-4 times and noticed each time that I was getting a little moisture on my hand from under the bowl.
    At first I thought it was coming from around the band, but upon closer inspection the damn thing has a small crack in the shank. The thick black laquer/finish partially filled it in and the shop had pretty dim lighting, so I missed it.
    The thing is, I can't find my receipt.

    I've emailed Peterson and hope they reply soon.
    I'm not wanting a refund, I just asked if I can send it in and get a replacement.
    It is obviously new.

    Anyone dealt with them before?

    I'm hoping I'm not out of luck since I don't have my receipt.
    Last edited by Cool Breeze; 05-21-2019 at 02:49 PM.
    Check out my Youtube channel, Razorback Piper Guy if you like that sort of thing.
    https://www.youtube.com/channel/UCDM...i44pRZ4AP-_1OA

    If heaven has no cigars, I shall not go there. - Mark Twain

    It has been my experience that folks who have no vices, have very few virtues. - Abraham Lincoln
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