Ebay Woes

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Originally Posted by Nature

That is too bad. :(

Hard to believe the pipe burnt out so quick, especially for a Peterson.
Can you verify it was the same pipe?

Hopefully Peterson will come through for you or another positive resolution becomes available.

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Yes, I checked to see if it was the same pipe and it is. I wish I had taken a picture before I packaged it up to send to Peterson's so that I could show you the hole. I am confident that Peterson's will do the right thing and replace it. I guess that it turned out okay; at least the buyer go his money back and there's a good chance that Peterson's will replace it. I have sent them a pipe in the past that developed a crack in the shank underneath the silver band and it leaked. They sent me a brand new Deluxe model.

I am not happy with Ebay, however. Don't like the way they yanked the money out of my Paypal account without so much as a warning. I have been searching for alternatives to ebay like Ebid and Bonanza but they are a wasteland for pipe lovers. Ebay charges 10% final value fee; the others charge 3%.

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Originally Posted by Haebar

I am not happy with Ebay, however. Don't like the way they yanked the money out of my Paypal account without so much as a warning.

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I wonder how they justify that. Considering you offer a 14 day return policy and that the complaint was beyond that window, I would have thought the ball was totally in your court.

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Originally Posted by Emperor Zurg

I wonder how they justify that. Considering you offer a 14 day return policy and that the complaint was beyond that window, I would have thought the ball was totally in your court.

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They cannot justify it. The woman at the appeals department had no explanation other than "the case is closed and Ebay decided in favor of the buyer. Have a good day." Then she hung up on me.

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Originally Posted by Haebar

They cannot justify it. The woman at the appeals department had no explanation other than "the case is closed and Ebay decided in favor of the buyer. Have a good day." Then she hung up on me.

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I've got a little experience with ebay, and they've tilted so far in favor of the buyer over the past few years that I just don't want to use them anymore.

The bad news is they're seemingly the only game in town for a lot of things.

I'm putting this thing behind me now, this morning. It's not going to do any good to keep being angry about it. Thanks for all your words of encouragement, but it's part of the cost of doing business and working with the public.

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Originally Posted by Haebar

Yes, I checked to see if it was the same pipe and it is. I wish I had taken a picture before I packaged it up to send to Peterson's so that I could show you the hole. I am confident that Peterson's will do the right thing and replace it. I guess that it turned out okay; at least the buyer go his money back and there's a good chance that Peterson's will replace it. I have sent them a pipe in the past that developed a crack in the shank underneath the silver band and it leaked. They sent me a brand new Deluxe model.

I am not happy with Ebay, however. Don't like the way they yanked the money out of my Paypal account without so much as a warning. I have been searching for alternatives to ebay like Ebid and Bonanza but they are a wasteland for pipe lovers. Ebay charges 10% final value fee; the others charge 3%.

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I tried some other auction sites also trying to save on fees....All I heard or seen was the sound of crickets....

EBay strongly favors the buyer. Sellers have few other places to sell their items, but buyers have lots of other places to buy items.

Nothing like dealing in tobacco items on Ebay or any other network. I steer clear of items that can be scammed or at the very least do not deal with items where you can get your money back w/o a hassle.