P&C Disaster Shipping Dept

[nola_tamper]

As if I needed more of an incentive to do business with smokingpipes as much as possible. I think I've gotten 3 separate e mails about their "new warehousing problems". I've decided they're only worth using when they have a sale of 20% or more on whatever I'm looking for.

[Hardheaded]

Perhaps I will be looking at Smoking Pipes for the order I want to place then. This is not the only place someone has mentioned recent and ongoing shipping issues with pipes and cigars.

I did want to try some H&H blends as part of the order but those can wait till they get their shipping and warehouse issue sorted out. Or maybe they will have it together by the time I figure out what else I want in order to hit free shipping.

[nola_tamper]

This isn't the first issue I've had unfortunately. Shipments routinely have damaged tins and ship long after an order. But this is more unorganized than usual. Order placed 3 days ago still has not shipped. My smokingpipes orders ship the day I place if it's before lunchtime.

[Cool Breeze]

I have never had an issue with P&C until my most recent order.
I placed an order on 2-12. After 4 days of not receiving a shipping confirmation, I was about to email the CS dept. to see what the issue was.
I got an email from them regarding warehouse changes and a $20 gift certificate (code) for my trouble.
I was initially impressed and appreciative.

However, it is now 11 days out and when I log onto my account it still says "processing".
Don't know what the problem is. I appreciate them trying to make it right and giving me a gift certificate for my trouble without me even contacting them, but I would like the tobacco I ordered.

I generally go with them on small orders because smokingpipes.com's shipping is substantially higher on small orders.
I'll go with 4noggins or smokingpipes next time I think, at least until they get their issues straightened out. As I said, I have placed dozens of orders with them, and this is the first issue I've had, so I'm not ready to write them off just yet.

[Pipe Smoker]

I buy from SmokingPipes almost exclusively. If they accept your order, they have the stock on hand to fulfill it. Their pipe descriptions are the best, by far, and they'll refund your money if you return a purchased pipe - provided that you return it in as-received condition. I've done that with two pipes, just because I didn't like them in- hand. And they're friendly folks, too. It's a good idea to open an account with them.

[Emperor Zurg]

The few things I ordered for the IPSD sale are just sitting there 'processing' too
Not too big a deal, I only ordered because of the 20% off sale. I hardly 'needed' any of it.

[Haebar]

I placed an order with P&C on IPSD and it still hasn't shipped. This is the first time I remember having a problem with their shipping, though. They usually ship my orders the next day.

[cpmcdill]

Looks like Mercury did a little unscheduled retrograde just for them.

It looks like a bunch of undetected errors in their system reared up and compounded together on the worst of all possible occasions, and brought the house down.

I have been doing IPSD with P&C for years, but this time I opted not to. Good thing, it seems.

[Desertlifter]

I've had such good service from SP over the years that I need a really god reason to buy elsewhere online. 20% isn't it

Sent from my SAMSUNG-SM-G900A using Tapatalk

[FidelCastro]

Hard for me to deal with any company that has issues with Shipping. It should never take more than a week to "fix" them and
in these days software is so good that problematic issues should rarely come to fruition unless it's crap software or the person
running the software has no clue. If the business is a reputable business then they should get things squared away quickly and
give out to their consumers some kind of credit ( 20% ) shows good faith but by the same token there should be follow up on
their end to ensure that orders are being processed without their account showing order still being processed. JMO