P&C Disaster Shipping Dept

[FidelCastro]

Hard for me to deal with any company that has issues with Shipping. It should never take more than a week to "fix" them and
in these days software is so good that problematic issues should rarely come to fruition unless it's crap software or the person
running the software has no clue. If the business is a reputable business then they should get things squared away quickly and
give out to their consumers some kind of credit ( 20% ) shows good faith but by the same token there should be follow up on
their end to ensure that orders are being processed without their account showing order still being processed. JMO

[Haebar]

Well I finally got an email today saying that my order from 2/20/17 has finally shipped.
Ordered a pound of each of these:
Green River Black Cavendish
Eastern Carolina Ribbon
Smyrna
Dark Burley
Yellow Virginia
White cubed Burley
Izmir Ribbon Cut
AAA Burley
My Peterson's coffee is on backorder.

I got 8 pounds of blending tobacco for $122.40!

[Haebar]

Well, I ordered 8 pounds of blending tobaccos from them on 2/20/17. I was excited to hear that they had actually mailed a package for me just last week. It came but it was in two separate little boxes - they had shipped 8 oz. of Smyrna in each box! So I only got one pound out of the 8 that I ordered, but they only charged me $6.88! Then I got another shipping notification earlier this week, but it hasn't left the warehouse yet. What a mess! The good news is that they are only charging me when the stuff actually ships.

[Haebar]

Thanks to @Cool Breeze for providing me with an P&C manager's email address! She took care of me and expedited my order from 7/20/2017! Although a few items are still on backorder, they should be arriving later in the week. In an email today, I also received an apology and a $50 gift certificate from the brand manager.

[Cool Breeze]

Yeah, I'm not furious and sending profanity laced emails or anything. Lord knows I've got years worth of tobacco (although I am looking forward to that McClelland Red and Black).

However, no matter why this is happening, it is the kind of thing that consumers will remember when it comes time to make an order.

[Emperor Zurg]

Random but I got email yesterday saying my order shipped

[Cool Breeze]

I'm at 15 days now. Still haven't received shipping confirmation.

[Emperor Zurg]

Well I got a shipping confirmation email and a tracking number but when I try to track it, all I get is this

>>> UPS could not locate the shipment details for your request. Please verify your information and try again later.

[Hardheaded]

Well I got a shipping confirmation email and a tracking number but when I try to track it, all I get is this

Sounds like the shipment was created late enough in the day that UPS was not able to pick it up and scan it the day the email was sent. It should be live tracking sometime this evening. I know at work that UPS only picks up once a day and not on the weekend, which is probably true for most commercial accounts.

[Cool Breeze]

Well I just got confirmation that one of my orders has shipped. The larger one, which is also the one that was placed on the 12th, still is not showing shipped.
Hopefully they just sent them together.