TC order surprise

[Tombstone]

Luckily I had saw enough of the posts about their shady practices to before I ever considered using them. Sorry they got you but at least you got to make the first of what will be a reoccurring post on cigarbum. Hopefully someone new to the hobby will see it and they can dodge a bullet.

[HIM]

wait...so they signed you up for an auto shipment club without your agreement?

I'm pretty sure it's in the fine print with Thompson that they can do this

If this is true thats one of the most shady practices Ive ever heard of. They should definitely get called out on it and pressured to change their policy.

[b4z00k4]

If this is true thats one of the most shady practices Ive ever heard of. They should definitely get called out on it and pressured to change their policy.

They have been, numerous times in the past if I recall correctly. It's definitely shady, but as long as people continue to order from them, they won't change a thing.

[HIM]

They have been, numerous times in the past if I recall correctly. It's definitely shady, but as long as people continue to order from them, they won't change a thing.

Ive never heard of this before but I'll take your word for it. More people should bring this up though I can't imagine how many people have fallen victim to this. Ive always avoided TC because of other things people already mentioned but this should be at the top of the list of negatives. I really don't like vendor bashing but doing this to people its just wrong and people deserve to be informed not taken advantage of.

[AlanS]

They got me years ago. Ordered a box and arep took the liberty of sending a ten pack a month later. Seems they enrolled me in their club. I called and backed out and to this day I still get the catalogues and phone calls. Can't understand a word they say but they're persistent.

[Emperor Zurg]

Meh, I order from them from time to time. A friend of mine likes a few of their house blends and he's anti-credit so I order them for him and usually a few singles of some higher end sticks for myself. I've always used paipal for every transaction with them and after the transaction is complete I go and cancel the recurring payment. It is annoying, the only way you can check out is to agree to recurring payments so I just go into paipal and cancel that immediately. If they want to send me a box of free cigars after that, more power to them but I ain't paying for them and I ain't sending them back - I'll be kind enough to leave them on the dash of my car until they come get them. The only other annoyance is the yokel who calls you a day or 2 after to try and pressure you into joining the '250 club' or whatever they call it. Tell that clown to put you on the 'do not call list' or you'll never buy so much as a cigarillo from them ever again and they won't bother you anymore. Their marketing is a bunch of crap though, that's why 90% of my business is with P&C, CI (the supposedly horrible dog rocket rebanders ) or Smokingpipes. Never had to put up with any BS with any of them.

[theHammer56]

ANYONE UP FOR A CONTRARIAN OPINION? I order from TC quite a bit and yes, I am getting a monthly shipment via their "Cigar Tour" - Five 90-or-better rated cigars with a newsletter for $29 including shipping. Now, yes - they do seem to be relentless on their 'upsale' tactics - but I definitely knew I was joining when I joined, and quite frankly feel the Cigar Tour is worth every penny as a monthly sampling of top-rated cigars (all of which have been worth from $6 to $14 if I were to buy single sticks). To get the Cigar Tour offer, you DO have to be a part of their automatic shipment in their 250 Club. (What?) Like I said, they persevere relentlessly with yet another upsale, but you can call them (I put it on my calendar) and postpone your next auto-ship for 3 months out (which I've been doing over and over again for about 2 years now). They are fully aware of what I'm doing; I told them right up front what I was going to do, and they said 'fine'. I haven't purchased anything I didn't know was coming.

Too many hoops to deal with? Probably for most people. BUT I LOVE THE CIGAR TOUR. So - for me - it's worth what others would consider way to much hassle.

[Cigarer]

I was told nothing about fees, auto ship or anything like that. I made it clear to them that was nothing I'd be interested in. She made it sound like just your membership would give you a percentage of an order, so I figured wth. Call me nieve if you wish bit my questions were clear. And to get an attitude from this dude after this surprise order - never again. I've ordered from CI and do most of my buying on cbid and never had any problems. On top of the fact that was $106 I couldn't afford this week I guess that's besides the point but just added to my frustration.

[RogueBallBoy]

I was told nothing about fees, auto ship or anything like that. I made it clear to them that was nothing I'd be interested in. She made it sound like just your membership would give you a percentage of an order, so I figured wth. Call me nieve if you wish bit my questions were clear. And to get an attitude from this dude after this surprise order - never again. I've ordered from CI and do most of my buying on cbid and never had any problems. On top of the fact that was $106 I couldn't afford this week I guess that's besides the point but just added to my frustration.

Call your bank and tell them it was an unauthorized charge. You'll get your money back sooner, just make sure you send back the cigars or you will eventually get charged again. This will also likely get you blacklisted with TC, which from the looks of it probably won't break your heart.

[Cigarer]

Wont break my heart at all. I'll have to give the bank a call tomorrow and hopefully they can help me out then.