Today made the tenth business day since they received the return package. Talked to my bank to ensure they weren’t processing the refund (nope) so another call to CI. For whatever reason, though it’s not their policy, and not what I was told would happen, the representative stated it was processed as a check and cannot tell if it’s been issued and sent yet, but will see if she can’t get to the bottom of this today and get back to me. What?!?!