Nat Sherman Maduro Point Fives

[allusred]

Sent that other email days ago and just recently got an, “I’m sorry for your experience” reply along with some more BS about 8-10 days to receive this check in the mail, which I feel is cräp as now I have to deal with their refund. Way back when my initial email was to be forwarded on and I’ve yet to hear anything from them. I guess my concern for their multiple issues means nothing. I’ll be looking for another reasonably priced vendor who sells 5ers (and singles are nice). I just don’t see how I can deal with a company that deals so poorly with their customers.

Piss poor customer service.
Someone hires/hired those people so are responsible.
If you can get thru to someone sane, not just the imbeciles reading the same set of four lines over and over.

There just be a chance that they would "put this right."
And that *does NOT mean offering a $5.00 off on your next order*

Offering you a choice of some cigars of equal or greater $ value at no change, shipped free along with a complete refund ...plus some 'extra' gift, cigar lighter, etc.
And a way to contact that person directly if not satisfied with the outcome.

Might put the situation in a better light.
Hope this works out well in the end.
Please do post when, if ever the problem is resolved.
Good luck.

[AlanS]

Sent that other email days ago and just recently got an, “I’m sorry for your experience” reply along with some more BS about 8-10 days to receive this check in the mail, which I feel is cräp as now I have to deal with their refund. Way back when my initial email was to be forwarded on and I’ve yet to hear anything from them. I guess my concern for their multiple issues means nothing. I’ll be looking for another reasonably priced vendor who sells 5ers (and singles are nice). I just don’t see how I can deal with a company that deals so poorly with their customers.

CigarPage.com

[rodwha]

Piss poor customer service.
Someone hires/hired those people so are responsible.
If you can get thru to someone sane, not just the imbeciles reading the same set of four lines over and over.

There just be a chance that they would "put this right."
And that *does NOT mean offering a $5.00 off on your next order*

Offering you a choice of some cigars of equal or greater $ value at no change, shipped free along with a complete refund ...plus some 'extra' gift, cigar lighter, etc.
And a way to contact that person directly if not satisfied with the outcome.

Might put the situation in a better light.
Hope this works out well in the end.
Please do post when, if ever the problem is resolved.
Good luck.

It wouldn’t even take that much to make me happy.

[Emperor Zurg]

I've had a couple screwups from Pipes and Cigars, which is the same company, and they've always straightened it out right away, usually with me ending up with some free, although incorrect, tobacco to boot. Seems strange they can't seem to get this one right. You must be dealing with a mouth breather or something. (No offense to mouth breathers in general )

[rodwha]

So I finally recieved my check today 25 days later. I also checked my account at CI, and having sent them another message explaining in a very easy to understand manner without getting too ugly how unsatisfied I was with their reaction, or lack of, that the status has now been closed. This has to be the worst customer service I have personally had or heard of, and that sits right close by the response I got from a Chinese backpack company that had a torn seam nearly a foot long from just one use and was told at best all they would do was give me a store credit to buy more crappy Chinese gear that you cannot rely on. I threw that pack in the trash and bought an Osprey pack, which has the best customer service ever (lifetime) where in one instance a woman on a thru hike had a strap bust. They asked what color she’d like and met her at a trailhead and helped her swap her gear. You can bet your hind quarters our packs are Osprey except for our daughter’s which is REI pack since she’ll outgrow it in a few years.

Looking over a few of the company suggestions I find that some of my favorites aren’t offered. A real bummer.

Elsewhere I was told by an ex employee that customer service nosedived around 2007 when the company was bought out. I feel like being a very squeaky wheel now, but I doubt it would have enough of an impact. Regardless it will certainly come up anytime I come across a smoker!

As an aside I asked another cigar vendor about the Point Fives changing names. They say otherwise.

[Emperor Zurg]

So I finally recieved my check today 25 days later. I also checked my account at CI, and having sent them another message explaining in a very easy to understand manner without getting too ugly how unsatisfied I was with their reaction, or lack of, that the status has now been closed. This has to be the worst customer service I have personally had or heard of...

Almost enough to make a guy quit smoking eh?

[rodwha]

Almost enough to make a guy quit smoking eh?

Their smoke, yea.

[Emperor Zurg]

Their smoke, yea.

Lol!

[Nature]

So sorry you at having these issues, Bob. I see on the CI site that the Point Fives are no longer available.


I see that these are unavailable on many other sites as well.

You may like the Nat Sherman Metropolitan Host ( Honduran). This seems most similar to what perhaps the point fives were.

Made by Camacho, so they should be decent.

I see this is also currently on backorder though. They were incorrect to send you the Metropolitan Maduros as a replacement; not the same thing. The follow-up seems to be a bit lack-luster.

Hope you find what you’re looking for without having to jump through a bunch of hoops.



Sent from my iPad using Tapatalk

[rodwha]

So sorry you at having these issues, Bob. I see on the CI site that the Point Fives are no longer available.


I see that these are unavailable on many other sites as well.

You may like the Nat Sherman Metropolitan Host ( Honduran). This seems most similar to what perhaps the point fives were.

Made by Camacho, so they should be decent.

I see this is also currently on backorder though. They were incorrect to send you the Metropolitan Maduros as a replacement; not the same thing. The follow-up seems to be a bit lack-luster.

Hope you find what you’re looking for without having to jump through a bunch of hoops.



Sent from my iPad using Tapatalk

I actually contacted Nat Sherman just now and they said they did indeed just change the name, that the cigars are otherwise the same. I couldn’t argue that, but none of the Point Fives I previously bought were characterless until halfway through. I wouldn’t have continued to purchase them. Maybe the one I smoked was just not constructed well.

At least I can say CI didn’t just give me the switcharoo as I thought. And the Honduran version is as you showed and supposedly the same as it was.

Their customer service was still quite lacking though, and I see no reason to do further business with them because of that, which is a shame for me as I can’t seem to find a reasonable cost vendor that has the bulk of the cigars I frequently buy and in 5ers as well. Guess I’ll just keep looking.