Nat Sherman Maduro Point Fives

[rodwha]

Recently ordered the package of 5 boxes of these knowing I really liked them. What I received was not the Point Fives but a Maduro the same size (34x4”) but called Metropolitan. Prior to calling I looked over my online record with them and saw that I did not mistakenly order them, but that I had indeed ordered the dark brown pack of Point Five Maduros. I decided I should try one while I waited my turn to see if maybe I’d be happy with them and just speak on the switcheroo I was given, but found that they were extremely mild and nearly tasteless for the first half. Not interested. So upon speaking with the second lady there, who was so much nicer and more helpful (the first should be removed from customer care as she was rude and argumentative), I was given a return shipping label with my order on its way.

However what I received today was a box of the Metropolitan cigarillos again. Funny thing is is that these aren’t listed as an option on Cigars International unless they’re squirreled away somewhere not under Metropolitan. So I spoke with another customer help lady who will be investigating what’s going on and seeing to what they have in inventory. According to their site they have 3 more 5 count boxes of 5 packs of the Maduro Point Fives (and none of their other Point Fives). I assume I’d just get the same thing again, and wondering if they’ve changed that option. According to the shipping slip they are calling them Point Fives.

I’m curious how this will play out. I was looking for a larger number of good smaller smokes for the colder days, and the only other small ring small cigar in Maduro I know I like that’s on a similar price point I’d the CAO Mx2 Dagger. But those aren’t sold in a pack of 5 boxes. It’s a pack of 10 boxes for a bit more than twice the price. The single box price times 5 makes it over $12 more, which I’d be happy paying I suppose as long as they aren’t going to charge me shipping again.

And I realize the situation (losing) they are in as they’ve paid return shipping for what I sent back, shipping for what they just sent, and will be paying return shipping for these too as they just aren’t worth smoking, but if they were swapping Metropolitans for Point Fives they should have adjusted their site to reflect this as there’s no way I would have bought of box of 5 packs not having tried them.

So now I’m waiting on a return call to see how we shall proceed from here.

As an aside does anyone know of a comparable (Point Fives or Mx2) box of 25 smokes in the 30-something ring size for ~$45 I could potentially see about swapping if they don’t find the Point Fives? I don’t feel right asking them to send me the Mx2’s as replacements as it’s not really a fair deal to them despite this being of their own making.

These are what I received:



Order slip:



I measured them with my calipers and they are indeed 34 ring. Still find it odd they aren’t listed on their site. And odd they seem to list them as Point Fives.