This will make you cry, L40 destruction

[GDaddy]

And it is actually a bit surprising that someone even wants to stick up for the retailer (manufacturer in this case) because that usually isn't the case.

Tony, I think you got to the root of the problem. I've asked a few people now about this situation and have gotten the same answer several times but first I'd like to hear your answer. Why do you think it is that people don't stick up for the retailer even when the retailer has done nothing wrong?

[Chadderkdawg]

I motion to lock this thread up, it's continued to derail further after multiple mods have requested the bickering be moved to private message. I personally hate to see a wholesome community be torn down because of a pissing match like this. Happened at poof, this is the first I've seen of it here.

[Zeede]

Because those retailers could simply deny a replacement if they so chose, or rescind the policy altogether. They don't need to be defended.

Are there no restaurants in your part of Florida? Did you know that almost every restaurant has a policy that if you take one bite of their food, and find that it tastes bad or was made wrong (well-done when you asked for medium-rare) they will take it back and replace it? Do they need to be defended?

And unless Drew Estate has some sort of Klaatu-signal and summoned you to rescue them from the devious machinations of AuTech, I suggest that you drop it. Start your own thread about the moral decay of CigarBum members or something.

[AuTechCoM]

I retract my statement.

[jhedrick83]

I asked multiple times for all parties to keep it civil, it didn't happen. That's all folks. Sorry Jonathan. If you want, keep us posted of how the process turns out. A warning for all parties, if Jonatahn decides to start another thread on this topic later, I would strongly suggest that all parties keep it civil.

[AuTechCoM]

Alright guys this thread is back in the land of the living!

I just wanted to post another update praising they guys over at DE. I just got a call from Gary over in customer service letting me know that my replacement L40s had arrived in Miami and that he was shipping them out to me today. All in all DE is amazing. it has taken about 3 & 1/2 months which i don't think is bad and to be honest i haven't had time to really sit back and enjoy smoking cigars as of late.

[droy1958]

Alright guys this thread is back in the land of the living!

I just wanted to post another update praising they guys over at DE. I just got a call from Gary over in customer service letting me know that my replacement L40s had arrived in Miami and that he was shipping them out to me today. All in all DE is amazing. it has taken about 3 & 1/2 months which i don't think is bad and to be honest i haven't had time to really sit back and enjoy smoking cigars as of late.

Well that beats a stick in the eye...

[AuTechCoM]

Well that beats a stick in the eye...

That is what i thought. I cannot stress enough on how awesome DE has been with this whole thing. They are an awesome company.

[WNYTONY]

That is what i thought. I cannot stress enough on how awesome DE has been with this whole thing. They are an awesome company.

Glad it all worked out. Drew Estate secures a happy customer who is also spreading the word. That's how it's supposed to work

[TreySC]

Glad everything worked out for you.