This will make you cry, L40 destruction

[Zeede]

It became apparent that this is the OP's way of doing business. He's proud of it.

I, obviously don't like those tactics and find them less than honest. It certainly does speak volumes about DE and Dyson and others. Customer service is very important to these companies and some people see this as an opportunity to take advantage and that's unfortunate.

*OR*, alternatively, he's really nice to customer service reps, who usually have to take all kinds of crap from people all day, so they do him a favor and help him out. His point was that being nice often times gets better results than being nasty.

Please show me where he was lying or otherwise being dishonest.

Because, the way I was raised, telling people the truth, being nice and asking them to help you out is not a "tactic", and these days it is in damned short supply.

Whatever happened to giving other BotLs the benefit of the doubt? You seem to have already passed judgment on some person you've never met before and have probably exchanged words over the internet with a handful of times.

All your finger pointing and character assassinating just reflects poorly on you, not Jonathan.

[Demuths1770]

*OR*, alternatively, he's really nice to customer service reps, who usually have to take all kinds of crap from people all day, so they do him a favor and help him out. His point was that being nice often times gets better results than being nasty.

Please show me where he was lying or otherwise being dishonest.

Because, the way I was raised, telling people the truth, being nice and asking them to help you out is not a "tactic", and these days it is in damned short supply.

Whatever happened to giving other BotLs the benefit of the doubt? You seem to have already passed judgment on some person you've never met before and have probably exchanged words over the internet with a handful of times.

All your finger pointing and character assassinating just reflects poorly on you, not Jonathan.

this is so true!! i work in customer service and i will give a refund to someone that is nice or not even ask for it quicker than someone yelling at me.

[WNYTONY]

this is so true!! i work in customer service and i will give a refund to someone that is nice or not even ask for it quicker than someone yelling at me.

Preach it !
Our customers seem to think that raising their voice and insulting the staff in the middle of the store will get them a refund or whatever they want, which is often to use 14 coupons that all clearly say cannot be combined with other offers some of which are not even from our stores ! Yelling and screaming often results in a call to security whereas logic and calmly discussing the issue usually results in making the customer happy.

From a retailer having to deal with stuff like this every day I see no problems with the way he handled it or the way DE has responded.
And it is actually a bit surprising that someone even wants to stick up for the retailer (manufacturer in this case) because that usually isn't the case.

As to the OP being a weasel - that's an entirely different topic and we don't have the time for that right now

[GDaddy]

And it is actually a bit surprising that someone even wants to stick up for the retailer (manufacturer in this case) because that usually isn't the case.

Tony, I think you got to the root of the problem. I've asked a few people now about this situation and have gotten the same answer several times but first I'd like to hear your answer. Why do you think it is that people don't stick up for the retailer even when the retailer has done nothing wrong?

[Emperor Zurg]

this is so true!! i work in customer service and i will give a refund to someone that is nice or not even ask for it quicker than someone yelling at me.

So you're admitting that this sleazy tactic works on you too? I'm... I'm... outraged!