This will make you cry, L40 destruction

[AuTechCoM]

This is why buying sealed boxes off of BOTLs makes me nervous. I'd much rather have the seller open and inspect prior to shipping to avoid this. But, I'm glad everything seems to be working out for you. Good on DE.

Totally agree with you. I had never thought of it until this happened. And I have bought a ton of Sealed boxes from BOTLs. In hindsight this was my bad. I should have had him open to inspect before shipment. The BOTL and I have already talked about the situation and he is an awesome dude. He offered to refund completely without having to deal with DE. however I wanted to return the favor by attempting to go this route first and see if it can be a win win situation for both of us

[droy1958]

Well one could argue that you have a cigar and do not have a cigar

One could also argue if my aunt had balls, would she be my uncle....

[AuTechCoM]

I would take anything they have.... ask them for a 15 of the "A" coffins....

I offered, but the production manager said that he only wanted to replace with L40... and besides could you imaging the money I could make off of 15 "A" Coffins

[jp1979]

I offered, but the production manager said that he only wanted to replace with L40... and besides could you imaging the money I could make off of 15 "A" Coffins

That's why I said it.... cuz that's what I would ask for.... but me another box of l40, dirty rats, ffp and uf13. Lol

[jp1979]

And probably have change

[Dreadedtrash]

I don't know why I open these threads. It is kinda like watching those videos of soldiers coming home and hugging their children. I know it is a bad idea to watch it but I can't help myself.

[Zeede]

So far they are doing amazing. I was kinda worried about how his could go with the Swisher international takeover. but they are handling it great and they are even sending some Nica Rustica just for my troubles. My only concern is about them only wanting to give me L40 but they don't have any on the production schedule. I know that the rep I am dealing with is working directly with the production manager down in Nicaragua to make it happen but to me that sounds like they are going to make a box and then I am going to have to wait till they come out of the aging room. So with that said it could be months before this is fully resolved.

That is awesome! You will get a box of L40's rolled just for you, if you can wait

[AuTechCoM]

That is awesome! You will get a box of L40's rolled just for you, if you can wait

That is what it is sounding like

[Tombstone]

Oh man that sucks. personally when I saw this my first thought was "welp time to buy a coffee grinder and a nice pipe"

But luckily I am the Guarantee/Warranty Guru. Heck just last month I got Dyson to honor my warranty that was 2 years expired. It is all about being Kind, courteous, and talking to representatives like they are human beings.

I worked customer service a few years and like you said be honest and courteous and most agents will do what they can to help you. Act like a dickwad and you will get the bare minium they are required. To me customer service can make or break relationship with a company. Take care of your customers and they will be loyal.

[Demuths1770]

I have heard nothing but good about DE when it comes to customer service.