This will make you cry, L40 destruction

**droy1958** · 05-11-2015, 04:26 PM

Originally Posted by AuTechCoM

The guy I work with is such a dick to anyone in customer service. I sit here and listen to him Yell, Cuss, and Threaten reps all the time and just sit back and laugh when they never do anything for him. And then I call back and have everything resolved within minutes.

As my grandmother always says. "You catch more flies with honey than you do with vinegar”

I owned a Computer repair business where a lot of my business was Warranty related so I have learned how to handle customer service reps, and my wife worked as a sales manager for Verizon for 10 years and it was fun because if the customer treated them like human-beings she would break her back to help in any way possible but the second they became hostile or insulting all of a sudden there was nothing she could do and they would have to call and talk to corporate.

Yep, my wife is a project manager for one of the large tele companies. Just pisses me off to hear some of these @$$holes talk to her....

**Billb1960** · 05-11-2015, 04:39 PM

Originally Posted by AuTechCoM

You are 100% right. I don't think that it full falls back on DE. However there is no evidence of damage to the box like if it had been dropped. however I had registered and account with DE and when I was looking around i found out that they will replace any cigar that has any defect.

So I figured instead of sending the box of damaged unsmokable sticks back to the BOTL, why not give this a try. and that is also why i was/am willing to take a substitution.

Not sure I see how these cigars have defects.

**AuTechCoM** · 05-11-2015, 04:43 PM

Originally Posted by Billb1960

Not sure I see how these cigars have defects.

There are big splits mostly at the head, but there is also on with a huge split down the side. Like I said the pictures just do not show the severity of the damage.

The 3rd picture shows the damage the best.

**AuTechCoM** · 05-11-2015, 04:49 PM

Originally Posted by Cigars4Troops

glad it seems they are working on a fix for you, but I don't understand why this would fall back on DE? the box has been in someone else's possession for 1.5 years and now that they have been opened and see they are damaged they want DE to replace them for free....how long should they guarantee their cigars? lifetime guarantee as long as they are sealed?

I just realized that this is a perfect example of Schrödinger's cat

**jhedrick83** · 05-11-2015, 05:01 PM

Originally Posted by AuTechCoM

I just realized that this is a perfect example of Schrödinger's cat

Similarly, this is both funny and not funny. I'm sorry Jonathan, hopefully DE makes it right for you.

**AuTechCoM** · 05-11-2015, 05:24 PM

Originally Posted by jhedrick83

Similarly, this is both funny and not funny. I'm sorry Jonathan, hopefully DE makes it right for you.

So far they are doing amazing. I was kinda worried about how his could go with the Swisher international takeover. but they are handling it great and they are even sending some Nica Rustica just for my troubles. My only concern is about them only wanting to give me L40 but they don't have any on the production schedule. I know that the rep I am dealing with is working directly with the production manager down in Nicaragua to make it happen but to me that sounds like they are going to make a box and then I am going to have to wait till they come out of the aging room. So with that said it could be months before this is fully resolved.

**jp1979** · 05-11-2015, 05:28 PM

Originally Posted by AuTechCoM

So far they are doing amazing. I was kinda worried about how his could go with the Swisher international takeover. but they are handling it great and they are even sending some Nica Rustica just for my troubles. My only concern is about them only wanting to give me L40 but they don't have any on the production schedule. I know that the rep I am dealing with is working directly with the production manager down in Nicaragua to make it happen but to me that sounds like they are going to make a box and then I am going to have to wait till they come out of the aging room. So with that said it could be months before this is fully resolved.

I would take anything they have.... ask them for a 15 of the "A" coffins....

**droy1958** · 05-11-2015, 05:28 PM

Originally Posted by AuTechCoM

I just realized that this is a perfect example of Schrödinger's cat

Errrrrr.... Can we leave quantum superposition outta' this?...I just want a damn cigar.....

**Laynard** · 05-11-2015, 05:33 PM

This is why buying sealed boxes off of BOTLs makes me nervous. I'd much rather have the seller open and inspect prior to shipping to avoid this. But, I'm glad everything seems to be working out for you. Good on DE.