This will make you cry, L40 destruction

[Tobias Lutz]

Dude. That's horrific- I'm soooo sorry

[AuTechCoM]

Okay, it took me awhile to figure out that DE is "Drew Estate".

Some of those looked smoke-able

Unfortunately the pictures just do not do them justice at all. there are 4 that could be smoked but I wanted just to get the whole thing replaced.

Dude. That's horrific- I'm soooo sorry

Yeah I almost cried when I saw them.

[BryGuySC]

Man, that sucks.
Hoping for a good resolution.

[Cigars4Troops]

glad it seems they are working on a fix for you, but I don't understand why this would fall back on DE? the box has been in someone else's possession for 1.5 years and now that they have been opened and see they are damaged they want DE to replace them for free....how long should they guarantee their cigars? lifetime guarantee as long as they are sealed?

[Zeede]

I think it's more about seeing if they can help him out.

[AuTechCoM]

glad it seems they are working on a fix for you, but I don't understand why this would fall back on DE? the box has been in someone else's possession for 1.5 years and now that they have been opened and see they are damaged they want DE to replace them for free....how long should they guarantee their cigars? lifetime guarantee as long as they are sealed?

You are 100% right. I don't think that it full falls back on DE. However there is no evidence of damage to the box like if it had been dropped. however I had registered and account with DE and when I was looking around i found out that they will replace any cigar that has any defect.



So I figured instead of sending the box of damaged unsmokable sticks back to the BOTL, why not give this a try. and that is also why i was/am willing to take a substitution.

[jp1979]

I wish I would have known about this a couple years ago. I bought a box of #9 Dobles that had cracks on half the box. I just sucked it up and smoked them.

[AuTechCoM]

I wish I would have known about this a couple years ago. I bought a box of #9 Dobles that had cracks on half the box. I just sucked it up and smoked them.

Oh man that sucks. personally when I saw this my first thought was "welp time to buy a coffee grinder and a nice pipe"

But luckily I am the Guarantee/Warranty Guru. Heck just last month I got Dyson to honor my warranty that was 2 years expired. It is all about being Kind, courteous, and talking to representatives like they are human beings.

[droy1958]

Oh man that sucks. personally when I saw this my first thought was "welp time to buy a coffee grinder and a nice pipe"

But luckily I am the Guarantee/Warranty Guru. Heck just last month I got Dyson to honor my warranty that was 2 years expired. It is all about being Kind, courteous, and talking to representatives like they are human beings.

Amen Jonathan! Why would someone want to help a customer who is a rude jerk?...

[AuTechCoM]

Amen Jonathan! Why would someone want to help a customer who is a rude jerk?...

The guy I work with is such a dick to anyone in customer service. I sit here and listen to him Yell, Cuss, and Threaten reps all the time and just sit back and laugh when they never do anything for him. And then I call back and have everything resolved within minutes.

As my grandmother always says. "You catch more flies with honey than you do with vinegar”

I owned a Computer repair business where a lot of my business was Warranty related so I have learned how to handle customer service reps, and my wife worked as a sales manager for Verizon for 10 years and it was fun because if the customer treated them like human-beings she would break her back to help in any way possible but the second they became hostile or insulting all of a sudden there was nothing she could do and they would have to call and talk to corporate.