Color Me Surprised

[Emperor Zurg]

After a porch pirate looted my latest cigar order off of my front porch, I reached out to CigarBid with the understanding that this was in no way their fault. They replied a couple days later apologizing for the headache and asked me to file a police report and send them a copy. I did that and I just got a voicemail that they're sending out a full replacement order.

Like I said, this wasn't their responsibility, but they saw a loyal customer who had a shitty day and righted someone else's wrong. I've actually always had great customer service from them--they replace or refund damaged cigars without question and were patient when I forgot to take off my old credit card number that wasn't active anymore and had a purchase pending.

My infatuation with the Devil's Site burns eternal.

Thanks for posting this update. Seems most of the public are quick to bitch about a vendor but slow share a positive experience. Seems we just EXPECT the positive so nothing is said when we get it.

I've never had a bad CS experience with any tobacco vendor. Had P&C screw up a pipe tobacco order a couple of times but they were always eager to make it right and I always came out ahead in the end.

What you ought to do is leave a 'shipment' of Ron Mexicos on that porch with a couple of horse tail hairs threaded through each one. My great uncle always said the best way to get back at a cigarette thief was to thread a horse tail hair thru the last few cigaretts in a pack and leave them in a conspicuous place. I guess it'll pretty much turn you green when you smoke one