After a porch pirate looted my latest cigar order off of my front porch, I reached out to CigarBid with the understanding that this was in no way their fault. They replied a couple days later apologizing for the headache and asked me to file a police report and send them a copy. I did that and I just got a voicemail that they're sending out a full replacement order.

Like I said, this wasn't their responsibility, but they saw a loyal customer who had a shitty day and righted someone else's wrong. I've actually always had great customer service from them--they replace or refund damaged cigars without question and were patient when I forgot to take off my old credit card number that wasn't active anymore and had a purchase pending.

My infatuation with the Devil's Site burns eternal.