Sorry to hear about your shipping delay. However, this stuff can happen, even to well run companies. As others have mentioned, I HIGHLY doubt it has anything to do with purposefully trying to steal your money...

They could have made things easier on themselves if they just sent out an email warning customers about possible shipping delays.

I've had nothing but great customer service from CI, right down to delaying a shipment for me on purpose...

As a retailer myself, I come across situations like this all the time. If someone is respectful and understanding of reasonable delays, I will bend over backwards to make sure that they leave happy.

If someone flies off the handle at me or my staff, and makes a scene. My kindness shuts down and I'm more likely to hand you your money back and suggest a new retailer that might be able to help you more than me. Most of those customers come slinking back in, with a new attitude, when they visit some of those other retailers.