Cbid double fail

[c.ortiz108]

Almost every time I order from cbid something goes wrong. Damaged sticks, dusty dried out sticks, wrong item etc. This time was a double-whammy. They had a direct email promo for free shipping earlier in the month, and even though I have plenty of cigars and am smoking pipes more, I had to at least check out the auctions, right?

So I won a few things and when I go to check out before the deadline of midnight March 11th, no free shipping. I email customer service and am told orders had to be *invoiced* by midnight. Huh? The ad doesn't say that, and it doesn't even make sense since they invoice only during business hours. I pointed that out so they offered to refund half the shipping, but only because I'm a long time valued customer.... and only after now claiming I didn't get free shipping because I changed my preferences during the week. This is total BS and irrelevant to what the ad says. A company of that size trying to worm their way out of their promo and quibbling over $3.50 is kind of pathetic.

Finally they agreed to refund the full shipping amount, but in the meantime I get an email saying one of my items is not available. Don't you love it when people "sell" things they don't actually have? Cbid does it all the time. If they did it on eBay where customers can leave feedback they'd be out. In their boundless generosity, they offered to replace the 5-er I'd won (msrp $30) with 5 Vegas Gold! I suggested a couple of alternatives, including cheapo Private Stock, but they wouldn't accept. It was 5Vegas Gold or cancel my order. So I cancelled. On the bright side, I did get some other stuff for decent prices, but the experience reminded me of why I stay away from cbid. More hassle than it's worth IMHO.

[Hardheaded]

You know, I can't say I have ever run into a problem at all from them. I mean I only use them once or twice a year for some cheapie sticks so I have not had that many interactions with them. Hopefully that luck holds out.

Sorry you had a few problems with them all at once. I guess it's the price we aometimes have to pay when bargain hunting for cigars.

[Billb1960]

I've used them more than I care to admit and have only had 1 problem where they sent a box of the wrong size cigars...twice. Never had any damage, dried out sticks or unfulfilled orders. They resolved the mistake and sent me a prepaid label for the incorrect sticks.

[c.ortiz108]

Luck of the draw, I guess.

[Chadderkdawg]

I've always had really pleasant experiences with them, done 5 or 6 order in the last couple months.

[WNYTONY]

Luck of the draw, I guess.

No, it's just you ! LOL

Don't use them too much but only ever had one problem, an out of stock and I waited (hey, they were Tatuajes at a good price) and they eventually got it in and shipped it.
We went thru the out of stock explanation back at the old place. Pretty easy to do with unit inventory and as someone who deals with it every day I can't believe it doesn't happen alot more than it does.

[c.ortiz108]

No, it's just you ! LOL

Don't use them too much but only ever had one problem, an out of stock and I waited (hey, they were Tatuajes at a good price) and they eventually got it in and shipped it.
We went thru the out of stock explanation back at the old place. Pretty easy to do with unit inventory and as someone who deals with it every day I can't believe it doesn't happen alot more than it does.

I vaguely remember that discussion, but I dunno... It rarely happens with other online retailers I've ever used. In fact, I can't remember ever buying something on eBay, Amazon, NewEgg, or cigar/tobacco retailers then getting a message saying, "uh, sorry we don't have it after all. Can we send you a lousy inferior in-house product instead?" I also remember the cbid-rage posts every couple of months back on Puff. This wasn't meant to be that 'cause I don't care enough, but it was a little annoying - the postage quibbling more than the out of stock issue.

EDIT: I should add that nowhere else are you likely to get 5-ers of Villiger Colorado and Cusano 18 maduro, a Leccia Black single, a Sosa Classic single, and a tin of CAO tobacco for $17 total, so I should shut up....

[WNYTONY]

I vaguely remember that discussion, but I dunno... It rarely happens with other online retailers I've ever used. In fact, I can't remember ever buying something on eBay, Amazon, NewEgg, or cigar/tobacco retailers then getting a message saying, "uh, sorry we don't have it after all. Can we send you a lousy inferior in-house product instead?" I also remember the cbid-rage posts every couple of months back on Puff. This wasn't meant to be that 'cause I don't care enough, but it was a little annoying - the postage quibbling more than the out of stock issue.

EDIT: I should add that nowhere else are you likely to get 5-ers of Villiger Colorado and Cusano 18 maduro, a Leccia Black single, a Sosa Classic single, and a tin of CAO tobacco for $17 total, so I should shut up....

Damn - you wear a mask when you are bidding and picking those up ? $17 ? wow - nice grab

[c.ortiz108]

Damn - you wear a mask when you are bidding and picking those up ? $17 ? wow - nice grab

Haha, yeah... Never tried any but the Sosa, but all were on my list except the tobacco (Eileen's Dream, which I'm kind of expecting to suck, but for $3 is worth a try).

[WNYTONY]

The Villiger and Cusano aren't bad (imo) and I like the Leccia black - has a bit of fire cured in it.
Ya done well.