I had Nice Ash/Cigars at your Price tell me they ran out of stock twice after I ordered. The first time they offered to replace it with a comparable cigar, the second time I just had to wait.
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I have spent many $1000's on cbid over the years and have never had any issues. Any minor problems I experienced their customer service corrected immediately. The only thing I can ever think of that was out of stock was a Opus x that I had won. And I was actually happy because at the time I thought I was crazy for spending $25 on a single cigar. So I gladly took the refund.
Hey if the Eileen's Dream sucks, pass it on to a newbie. Taste is subjective. What you think sucks may be someone else's cup of tea.
As far as C-Bid, I haven't had any trouble myself other than sticks coming wet, but that is to be expected when ordering online. I haven't had any dry ones. That's strange.
My only complaint with them is the super slow shipping. It seems like every time I order its a week and a half or two weeks before I get it. It is the same way on Cigarmonster but their shipping is free so I don't complain. The devil site is not free, so I expect it in a reasonable amount of time. Doesn't happen though.
Once it was long enough that I complained. I believe it was ten days after my order and I emailed them. They refunded half my shipping cost which was more than they had to do I suppose. Now I just know that when I order from them, it's going to take a while. Oh well. I never buy really good sticks from them anyway. I usually just stock up on golf course/campfire sticks from them.
I personally have had bad luck with cbid over the last couple years and I was not pleased with their customer service. I had better luck with cigar auctioneer overall but when I had issues I still did not get the customer service I wanted. I stay away from all the auctions these days as I get much better service from the regular online vendors and if I'm patient just as good of deals. The plus is the customer service is usually top notch especially when I have an issue. I find I am willing to pay more just for the security of knowing the retailer is backing up my purchase to my expectations. I also find myself trying to buy from a retailer that bent over backwards from me just to show my appreciation. Too many retailers miss this point these days.