So far not happy with xikar new rma process

[jhedrick83]

Here is xikar reply. I am still arguing over this as there was No communication other than automated updates. They also gave no options on replacement choices.


I want to apologize for any miscommunication and inconvenience that this has caused

Unfortunately, the item you had sent in was a discontinued item so we would no longer have any replacements in stock. We typically have these items replaced with a newer model.


It seems that your Axia had a leaking fuel valve and was deemed as irreparable.

In this case, your item was replaced with the ELX Gunmetal



Sent from my SM-G965U using Tapatalk

So they just decided to replace it with something else and not even tell you and not offer to send your back to you? That’s some right there. I guess they assume you will just say that it’s better than nothing and move on. I hate to hear that for you and in general for Xikar. Did they offer you anything else other than this weak sorry?

[josh lucky 13]

So they just decided to replace it with something else and not even tell you and not offer to send your back to you? That’s some right there. I guess they assume you will just say that it’s better than nothing and move on. I hate to hear that for you and in general for Xikar. Did they offer you anything else other than this weak sorry?

Not yet I posted their response here then replied to the email. I basically told them that this just raises the fears most of us have with their buy out and concerns about quality and customer service. I also said that if a replacement is deemed necessary for a discontinued product they need to let people know first and give options. I also stated that with the old policy I could go into a local store and swap it out then the store could get an update a win win. I will see what they say. Also the msrp is about the same but went to half a dozen sites and only a couple have it for msrp.