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View Full Version : Cigarbid.com stole my money



Ropey
08-19-2016, 06:21 PM
I've been ordering from cigarbid for almost two years and have spent thousands of dollars there.

On Friday August 6 I won about 45 items for a total of $115 or so. I set my shipping preference to "daily" so it would ship Monday. It didn't. It was still "processing" that whole week and did not ship.

I started a thread in the cigarbid forums asking if others had the same issue. Some people chimed in that they did.

So I contacted cbid customer service via email and they said it would ship by the end of the week or, at the latest, the next Monday. It didn't.

But what did happen was they banned my account from posting in the forums. And today I tried to log into the site and it wouldn't allow me to even log in to check my orders, giving me an "Error 789. Please contact customer service."

When I tried to call customer service an automated message said that it was "after office hours" and I'd have to wait until Monday.

So at this point it appears that cigarbid has scammed me out of my money and is trying to prevent me from telling others and even logging in to the site itself. I'm going to have to initiate a chargeback and if that doesn't work I'll have to sue them in small claims court which will be a complete pain in the ass.

Just thought I'd let people know so they would think twice about placing bids at cigarbid.com. There are other bidding sites like Thompson Cigar auctions.

FidelCastro
08-20-2016, 06:55 PM
Dude, you have been going from Forum to Forum with this exact story (copy/paste) and your agenda is pretty easy to spot. A lot of brothers use this auction site and what is their gain to scam you? Why would they bring down their CS just to see you get screwed over? Too much about this story that doesn't make much sense as everytime I've ever done business with them they always do things in the right way. Monday is 2 days away...do you really expect them to jump through hoops when they aren't even open for business? Tap the brakes a bit.

Nature
08-20-2016, 10:27 PM
Congratulations on the great score!

I would hardly say that they "stole your money." Delayed your shipment? Yes. Perhaps an item is out of stock? Or they pre-sold incoming inventory. Frustrating? Of course. I wouldn't be so quick to start the chargeback process though. Give them a chance.
If you go around bad-mouthing them on their own forum and then they lock your account, who can blame them?

If for some reason they are not able to fulfill your order, I would highly doubt they wouldn't refund your money. Was your card even charged yet? Patience will be your friend here. I would hate to risk having your account indefinitely suspended when something could be worked out. With getting deals like 45 items for $115, you potentially have a lot more to lose in the future than this delayed order. Give it some time my friend.

My personal opinion.

Cool Breeze
08-20-2016, 10:33 PM
Yeah give it some time before jumping to conclusions.
I too have complained about their slow shipping, even when my settings were set with my preferences.
But I never thought they were scamming me out of my money.

Old Smokey
08-21-2016, 08:06 AM
Maybe they don't know who you think you are?😀

DogRockets
08-22-2016, 06:56 AM
I had heard with the new FDA regulations others were having shipping delays as well. It sounded like a lot of people needed to call to get their orders moving for whatever reason. I don't remember the reason, but a few others did mention this. Like others here, I'm hopeful this is just a delay and it will be worked out today when their office opens.

Usafvet509
08-22-2016, 07:43 AM
Maybe they don't know who you think you are?��

:spit::rofl:

Dammit! Now I have coffee on the monitor!

droy1958
08-22-2016, 06:20 PM
There's nothing like getting screwed slowly....

DogRockets
08-23-2016, 03:26 PM
Ropey any update on resolution?

Chad Vegas
08-23-2016, 04:34 PM
I'd at least wait one more week before you sound the alarms. After another week passes we can pick up our pitchforks & start a witch hunt to get free cigars!

Emperor Zurg
08-23-2016, 08:05 PM
This the thread? Gee, I can't understand why you would be banned... :p

Cbid ripping people off - General Discussion - CigarBid Forums (http://www.cigarbid.com/Forum/c/posts/651248/Cbid-ripping-people-off)

Hardheaded
08-23-2016, 08:40 PM
This the thread? Gee, I can't understand why you would be banned... :p

Cbid ripping people off - General Discussion - CigarBid Forums (http://www.cigarbid.com/Forum/c/posts/651248/Cbid-ripping-people-off)

Well shart man. Call me an offended fanboy.

At least someone from cbid attempted to admit to some shipping problems around the time of the stolen order.

But seriously. I'm pretty sure Cbid customer service always makes it right when something goes wrong when you contact them, at least based on experience and limited internet research because I really don't care enough to put any more effort into it than that.

Upstatemax
08-24-2016, 07:28 AM
Sorry to hear about your shipping delay. However, this stuff can happen, even to well run companies. As others have mentioned, I HIGHLY doubt it has anything to do with purposefully trying to steal your money...

They could have made things easier on themselves if they just sent out an email warning customers about possible shipping delays.

I've had nothing but great customer service from CI, right down to delaying a shipment for me on purpose...

As a retailer myself, I come across situations like this all the time. If someone is respectful and understanding of reasonable delays, I will bend over backwards to make sure that they leave happy.

If someone flies off the handle at me or my staff, and makes a scene. My kindness shuts down and I'm more likely to hand you your money back and suggest a new retailer that might be able to help you more than me. Most of those customers come slinking back in, with a new attitude, when they visit some of those other retailers.

Ropey
08-24-2016, 12:47 PM
Thanks for the responses. Yesterday I did ask for a full refund and magically today the entire order shipped.

This whole exercise has been very enlightening for me, and shows that most consumers will back a retailer rather than a fellow consumer. Consumer reports of poor behavior on the Retailer's part make people afraid and their initial reaction is to Kill the Messenger.

I find it fascinating and saddening. Fanboys abound on the internet and are a strange breed which I will never understand. Perhaps it is the nature of the average person who posts on these boards to be this way.

You are easily instilled with fear.

Nature
08-24-2016, 01:51 PM
Thanks for the update. Glad your order shipped.

Hardheaded
08-24-2016, 02:20 PM
Thanks for the responses. Yesterday I did ask for a full refund and magically today the entire order shipped.

This whole exercise has been very enlightening for me, and shows that most consumers will back a retailer rather than a fellow consumer. Consumer reports of poor behavior on the Retailer's part make people afraid and their initial reaction is to Kill the Messenger.

I find it fascinating and saddening. Fanboys abound on the internet and are a strange breed which I will never understand. Perhaps it is the nature of the average person who posts on these boards to be this way.

You are easily instilled with fear.

Or maybe we have a more realistic view of what happens in any sort of retail or sales business. I know I do, having worked in it for the last 10 years. Sometimes stuff happens. Sometimes it is even really odd, unexpected, and difficult to deal with.

My guess is you went into it with the attitude that you showed in this post. In that case id take my sweet time doing anything to help you.

Try not being a dick sometime and relax. Shit happens. Glad it worked out for you in the end.

TreySC
08-24-2016, 02:58 PM
Or maybe we have a more realistic view of what happens in any sort of retail or sales business. I know I do, having worked in it for the last 10 years. Sometimes stuff happens. Sometimes it is even really odd, unexpected, and difficult to deal with.

My guess is you went into it with the attitude that you showed in this post. In that case id take my sweet time doing anything to help you.

Try not being a dick sometime and relax. Shit happens. Glad it worked out for you in the end.

That's good rule for life in general

Ropey
08-24-2016, 03:48 PM
Actually when I talk with customer service I'm usually usually very sweet. I know it's not their problem they are just minions.

I did this as more of an experiment to see what kind of response I would get from the company and from people on the internet. I'm not very surprised but I am a little bit enlightened. it's always interesting to see how people will react when negativity is thrown their way. Most people on the internet especially cigar boards want to be nice and be friends with everybody. I don't care about any of that and never have.

I do think however it's sad that many consumers - - not all - - immediately take the side of the retailer rather than fellow consumers. A surprising number actually. That to me is very interesting because you will never be a huge multinational corporation but some day you may get screwed over by one. Choose your allies and your enemies wisely.

That's all I have to say about this, other than the fact that puff.com deleted my post immediately and botl.org locked it after a day or two.

I guess we know whose asses they're kissing don't we?

Emperor Zurg
08-24-2016, 04:18 PM
Here's a few points I expect you to disregard

I want to be nice and be friends too. I'm only not when it becomes impossible to do so.

Your original post was very sketchy as to 'proof' that you'd been robbed; there was a shipping delay, you called back after hours and they were closed. Big. Forking. Deal. Then you went on their boards and bitched about them in public so you were rightfully banned. None of this adds up to 'I was robbed'

I do take the side of the retailer, I openly admit that. The reason being that if a company has risen to multinational (as you put it) recognition, 99% of the time, they haven't done it by screwing people or treating them badly. The types that do usually fold pretty early in the game. I am also in business myself and I know that for one - sometimes shit happens. For two - I will do everything in my power to make it right. ...oh and for three, I also know that some customers have a chip on their shoulder and these you can't possibly please. We refer to these types of customers as 'Assholes'. It's a business term. Even in the end C-bid did you right. After all the bitching, threats and vitriol they STILL shipped you the cigars. That's more than I would have done.

I am not kissing anyone's arse. I'm also not choosing my allies/enemies by either trashing a company or sticking up for them. How could I? I don't use my real name on the internet and I will never post a pic of myself or any of my family so how the hell would this work? Or did you think 'Emperor Zurg' was my real name? I will trash a company if it deserves trashing but I will not trash a company who, in my experience (Disclaimer: with CI mind you, never had dealings with C-bid) bends over backward to make things right... and I especially wouldn't trash them based on some sketchy circumstance brought to the board by a guy with an anti-business chip on his shoulder.

Edit...

To clarify: I am not calling you an asshole. I am simply pointing out that once the company you are dealing with relegates you to asshole status, all is lost and they will usually do very little to help you at that point. A chap will catch far more flies with honey than vinegar.

Old Smokey
08-24-2016, 04:20 PM
All's well that ends well and I certainly feel better.
Now, what are we smokin tonight?

droy1958
08-24-2016, 05:43 PM
Minion lives matter.....

Old Smokey
08-24-2016, 06:17 PM
Minion lives matter.....

I am just glad this was an experiment. I thought he was flipping out all over the www because he didn't get his cigars in less than 2 weeks. It looks like the experiment was a smashing success to unite minions everywhere. We are minions and we are many!

Now let's enjoy a cigar.

droy1958
08-24-2016, 06:34 PM
I am just glad this was an experiment. I thought he was flipping out all over the www because he didn't get his cigars in less than 2 weeks. It looks like the experiment was a smashing success to unite minions everywhere. We are minions and we are many!

Now let's enjoy a cigar.

Let's reunite..... Errrrrr I mean light.....

omahaorange
08-24-2016, 07:37 PM
Actually when I talk with customer service I'm usually usually very sweet. I know it's not their problem they are just minions.

I did this as more of an experiment to see what kind of response I would get from the company and from people on the internet. I'm not very surprised but I am a little bit enlightened. it's always interesting to see how people will react when negativity is thrown their way. Most people on the internet especially cigar boards want to be nice and be friends with everybody. I don't care about any of that and never have.

I do think however it's sad that many consumers - - not all - - immediately take the side of the retailer rather than fellow consumers. A surprising number actually. That to me is very interesting because you will never be a huge multinational corporation but some day you may get screwed over by one. Choose your allies and your enemies wisely.

That's all I have to say about this, other than the fact that puff.com deleted my post immediately and botl.org locked it after a day or two.

I guess we know whose asses they're kissing don't we?

I'm actually a little offended by this post. Makes me feel more like a sheep than a minion.

I'm not buying the "experiment". I have read all the pots you created on those boards. All have the same theme. All sounded like bashing.

I hope your not calling this experiment a success, because your results are skewed. You, as a sole anonymous Internet poster, go on-line to complain about a retailer on several different message boards where hundred's (if not significantly more) have had nothing but good dealings and service, and you expected we would all side with the consumer (who is the small minority) rather than the retailer, with whom many, many more have had good service and experiences. What did you really expect, and what was the end result from your findings? Never mind, I think I figured it out.

For the record, I do not use cigarbid. Not because I think they're a bad company, but simply because I do not like the auction format for buying cigars. I have, however, dealt with a certain Florida-based Internet shop who gets regularly bashed on forums. And I had abosulutely no problems with them. I have switched etailers, but not because of issues with the first. Both offer 10% off because of my job, but the one I use now allows me to stack discounts, where the first only permitted one discount code per order. That's the only reason I switched.

Usafvet509
08-24-2016, 08:04 PM
Actually when I talk with customer service I'm usually usually very sweet. I know it's not their problem they are just minions.

I did this as more of an experiment to see what kind of response I would get from the company and from people on the internet. I'm not very surprised but I am a little bit enlightened. it's always interesting to see how people will react when negativity is thrown their way. Most people on the internet especially cigar boards want to be nice and be friends with everybody. I don't care about any of that and never have.

I do think however it's sad that many consumers - - not all - - immediately take the side of the retailer rather than fellow consumers. A surprising number actually. That to me is very interesting because you will never be a huge multinational corporation but some day you may get screwed over by one. Choose your allies and your enemies wisely.

That's all I have to say about this, other than the fact that puff.com deleted my post immediately and botl.org locked it after a day or two.

I guess we know whose asses they're kissing don't we?



Yeah, I don't buy it. Sounds like you got caught out being a frigging prick, and now you're backpedaling. Pound sand...

Old Smokey
08-24-2016, 08:18 PM
Yeah, I don't buy it. Sounds like you got caught out being a frigging prick, and now you're backpedaling. Pound sand...

I think he is hoping we are all inbred children of parents that were brother and sister.

Upstatemax
08-24-2016, 09:15 PM
Yeah, I don't buy it. Sounds like you got caught out being a frigging prick, and now you're backpedaling. Pound sand...

Could not have said better myself...

cheaphumidors
08-25-2016, 06:09 AM
minion lives matter.....

i love you

Bruck
08-25-2016, 08:58 AM
You are easily instilled with fear.

LOL, that's why we smoke so much :)

FidelCastro
08-25-2016, 11:52 AM
Holey Moley! I am never surprised at the unmitigated gall of some who will act like a complete moron and concoct a storyline where they become the hero. Wow! So this was all an experiment just to forewarn ALL consumers as to how one business does its' business? First of all, why did you use different ID's in every Forum you chose to go to? It's like you wanted to keep yourself hidden because most cigar hobbyists who love this hobby use their same ID on just about every Forum they belong to?

Are we being to rough on you? Not at all because in 2 Forums I know who you are Bizumpy and you tend to stir the pot with your dramas and posts. Instead of creating a dialogue of fixing an issue you take a sideways approach and call it an "experiment" of sorts and all for the benefit of what exactly? The reasoning behind your statements just don't track because you neglected to say from your first post that you were conducting an 'experiment' so you changed the veracity of your story to somehow have it make sense and then soften your approach because you're feeling heat about it. Those on here that have posted as to your story and behavior about not believing your story are to be commended because one of the worst things on any Forum is to have those Members who love to bring dramas and you got caught with your panties down around your ankles. I'd have more respect for you if you just came clean with your real story but with all of your ID's I'm not sure which person to believe. JMHO

Sticky B
08-25-2016, 03:10 PM
yuk yuk yuk

droy1958
08-25-2016, 05:36 PM
i love you

Awwww....shucks....😍

Old Smokey
08-25-2016, 05:55 PM
Awwww....shucks....😍

Mr. Smoove with extra Swavvy!

droy1958
08-25-2016, 06:03 PM
Mr. Smoove with extra Swavvy!

Yessir, my caboose is still pertinent in the eyes of the ladies, or maybe it's my prose????.....😁

Old Smokey
08-25-2016, 06:22 PM
Yessir, my caboose is still pertinent in the eyes of the ladies, or maybe it's my prose????.....😁

Yeah, maybe?😂

Hey Dave, are you guys getting heavy rain and hail??

droy1958
08-25-2016, 06:28 PM
Yeah, maybe?😂

Tehe...ya' can't hit unless you swing! Of course it could be my flowing "hairs". I used to have hair, but hell, it's hard to grow grass on a race track, so now I have a solar panel for a love machine.....

droy1958
08-25-2016, 06:34 PM
Yeah, maybe?😂

Hey Dave, are you guys getting heavy rain and hail??

No, not right now but I got a call from a buddy that lives in Blackwell that we had a hell of a storm at the farm around I-35 and the Kansas border just outside of Braman OK. They said we got quite a bit of rain and up to 80 mile an hour winds. Said that semi trucks were turned over....

Shemp Jizzle
08-25-2016, 06:40 PM
people still use C-bid?

Old Smokey
08-25-2016, 06:44 PM
No, not right now but I got a call from a buddy that lives in Blackwell that we had a hell of a storm at the farm around I-35 and the Kansas border just outside of Braman OK. They said we got quite a bit of rain and up to 80 mile an hour winds. Said that semi trucks were turned over....

We had some winds, but nothing close to 80mph. No damage I am aware of. Torrential rain for about 45 minutes with about 5 minutes of small hail, dime size. Time for a cigar.

droy1958
08-25-2016, 06:53 PM
We had some winds, but nothing close to 80mph. No damage I am aware of. Torrential rain for about 45 minutes with about 5 minutes of small hail, dime size. Time for a cigar.

You might as well go for it as you don't know "weather" or not you can later. Heard some thunder and have dark clouds NE from us at the house...

projectsunfire
08-25-2016, 07:04 PM
people still use C-bid?

I actually just did.

So...whats the new alternative that I am missing out on?

droy1958
08-25-2016, 08:06 PM
Yeah, maybe?😂

Hey Dave, are you guys getting heavy rain and hail??

Here comes the rain in big drops! Time to go inside and chew on a KC strip! Night all!......

Bruck
08-25-2016, 08:53 PM
people still use C-bid?

Where else can I get $2 cigars for under $2? :)

Hardheaded
08-25-2016, 09:04 PM
Where else can I get $2 cigars for under $2? :)

Or $3 cigars for $2, only to spend just as much on shipping as the first auction you won, so you buy more to make the shipping seem better. Then you end up with a 12lb box of cigars for an average of $2.25 each and a wife that looks at you like you are nuts.

Bruck
08-25-2016, 09:18 PM
Or $3 cigars for $2, only to spend just as much on shipping as the first auction you won, so you buy more to make the shipping seem better. Then you end up with a 12lb box of cigars for an average of $2.25 each and a wife that looks at you like you are nuts.

Sounds like the voice of experience :)

Ropey
08-30-2016, 03:55 PM
So the nightmare continues. The box came in today and of the 63 cigars I ordered there are only 42 inside. So I have to comb through all of them and see which ones they shorted me on

Ropey
08-30-2016, 04:23 PM
So I went through the shipment and the packing slip and they failed to ship 21 out of 63 cigars. They missed a full third of my order. And these are not indicated as "backordered."

What a colossal mess. Needless to say I will never be ordering from cigarbid again and will recommend the same to others.

StogieNinja
08-31-2016, 09:39 AM
That's all I have to say about this, other than the fact that puff.com deleted my post immediately and botl.org locked it after a day or two.

I guess we know whose asses they're kissing don't we?

You so realize the mods there are members here, right?

First, we didn't delete your thread at Puff. Either of them. In fact, both of them are still posted in all their train-wreck glory. (EDIT: We combined those two, plus the third one you started into one thread.)

Second, no, we don't know whose ass is being kissed. CI/cbid isn't a sponsor at either site, we have no vested interest in defending them.

What we do have is a vested interest in is not allowing people unrestricted ability to spam the board with hissy fits. What we also have are rules about being respectful, particularly with an eye towards moderator actions.

Nature
08-31-2016, 03:13 PM
It is unfortunate that you did not get your entire order.

With the new FDA regulations taking effect Aug 8th, there have been reports of multiple shipments into the US being held up in Customs by FDA inspectors waiting for proper required documentation.
Additionally, there are reports around the same time that several shipping containers of cigars were delayed in Miami and then destroyed in the process of inspection by US Customs and Border Protection

Why Did U.S. Customs Cut My Cigars in Half? - Editorial – (http://thecigarauthority.com/u-s-customs-cut-cigars-half/)


In large probability, it is an explanation such as this that is the cause of your cigar shipment being delayed. Maybe it is something else entirely? Perhaps your ire is misdirected? Things happen that are out of the business' control. It is not unusual for a retailer to commit stock that is still enroute and hope that everything comes in on time to be turned around to the customer. This is good business practices of efficiency that cut costs and therefore generate additional profit or allow goods to be offered to the customer at greater savings.

You might say that they shouldn't sell stock that isn't in their hands. If they did that, then you probably wouldn't be able to snag "45 items for $115". I am sure there is a good explanation why "21 of your 63 cigars" weren't shipped; like they didn't have them. I don't think they are doing it on purpose to "Steal your Money". Maybe they were irked by your comments on their forum and are doing it intentionally to piss you off.? (sarcasm)

I would hate to go through life thinking everyone is out to get me and steal my money. Seems to me this would be the source of much unhappiness. I don't know, some people do get a kick out of stirring up drama on various media sites to sit back and watch reactions. Now that would be '
an experiment to see what kind of response [one] would get'

I do hope that this gets resolved for you. If they can't ship merchandise, then you should be credited for that amount. My real hope is that everything comes in soon as you ordered it.


disclaimer: this is my personal opinion as a general member of this community

projectsunfire
08-31-2016, 05:43 PM
http://i115.photobucket.com/albums/n306/05jettagli/motivator3593515nh2_zpsefc2e4a7.jpg (http://s115.photobucket.com/user/05jettagli/media/motivator3593515nh2_zpsefc2e4a7.jpg.html)

Yarddog
09-03-2016, 08:32 AM
I like cheese.

Upstatemax
09-03-2016, 11:09 AM
Why Did U.S. Customs Cut My Cigars in Half? - Editorial – (http://thecigarauthority.com/u-s-customs-cut-cigars-half/)




That's a shitty thing to read...

Sadly, the government just expects the retailer to absorb the loss (or pass it on to your customers). If you know 10% of your shipment will be destroyed, you need to make it up with the sales of the ones that survived.

It's really just a hidden tax. They want to keep making it more and more expensive to smoke, hoping that people decide to just stop. However, this has been proven time and time again that it does not work. People just start turning to illegitimate ways to get what they want. This leads to questionable quality and increased health risks, just look at the "cuban" cigar market in the US.

If this continues for too long, it's going to do serious damage to the already fragile B&M network. Once again, reducing market options.

Lynn
09-03-2016, 01:05 PM
So I went through the shipment and the packing slip and they failed to ship 21 out of 63 cigars. They missed a full third of my order. And these are not indicated as "backordered."

What a colossal mess. Needless to say I will never be ordering from cigarbid again and will recommend the same to others.

just so you know, YES I did cut you from my sites and advised my associates to do the same.....


https://www.youtube.com/watch?v=S6ZENGXPCwQ

Ropey
09-08-2016, 05:31 PM
So here's an update. I responded to customer service with a full list of the cigars they failed to include. A few days later they got back to me and asked if I wanted a refund for those or if I wanted them to ship them. I responded that I would like them shipped, thanks.

A few days after that they responded that they didn't actually have any of them in stock. They said they could substitute some other cigars instead and gave me a list of substitutions.

Wanting to get the entire ordeal over with a month after my original order, I agreed to it.

Let's hope that's an end to this horrible ordeal.

Ropey
09-08-2016, 05:52 PM
just so you know, YES I did cut you from my sites and advised my associates to do the same.....


https://www.youtube.com/watch?v=S6ZENGXPCwQ
I have to admit I don't know you or your sites nor do I particularly care. I'm winding down my purchases, especially after this fiasco (and the FDAs unresolved new rules which prompted me to double my stock).

I have all I need to smoke for the next five years at least. Best of luck to you though.

Upstatemax
09-08-2016, 08:23 PM
https://i.imgflip.com/7hxtn.jpg

Nature
09-08-2016, 08:46 PM
So here's an update. I responded to customer service with a full list of the cigars they failed to include. A few days later they got back to me and asked if I wanted a refund for those or if I wanted them to ship them. I responded that I would like them shipped, thanks.

A few days after that they responded that they didn't actually have any of them in stock. They said they could substitute some other cigars instead and gave me a list of substitutions.

Wanting to get the entire ordeal over with a month after my original order, I agreed to it.

Let's hope that's an end to this horrible ordeal.

Let's hope they come through and the substitutions are satisfactory.

Haebar
09-08-2016, 10:38 PM
So I went through the shipment and the packing slip and they failed to ship 21 out of 63 cigars. They missed a full third of my order. And these are not indicated as "backordered."

What a colossal mess. Needless to say I will never be ordering from cigarbid again and will recommend the same to others.

What a headache that sounds like! Sounds like they are short-handed and short-stocked.

Haebar
09-22-2016, 07:36 PM
I won the bidding for a Peterson Fermoy 264 Canadian pipe from them and received it in the mail Monday. After examining it, I determined that it had been smoked. It had tooth marks on the stem, had a light carbon buildup in the bowl and smelled like tobacco. They are sending me a return shipping label via email.

Follow-up (10/06/2016): They replaced the pipe and all is good! It was a little bit of a hassle but it all worked out in the end.

Bruck
09-22-2016, 09:11 PM
I won the bidding for a Peterson Fermoy 264 Canadian pipe from them and received it in the mail Monday. After examining it, I determined that it had been smoked. It had tooth marks on the stem, had a light carbon buildup in the bowl and smelled like tobacco. They are sending me a return shipping label via email.

That's pretty frickin' cheesy. At least they're taking care of it for you.

Haebar
09-22-2016, 09:38 PM
That's pretty frickin' cheesy. At least they're taking care of it for you.

Yea it is, but I wasn't too upset with them since I got it for $43! They responded in just a few hours, very apologetically, and offered a refund or a replacement. I'll probably take the replacement at that price. I'm thinking that it was a return at one of their websites and it didn't get checked out before putting it up for sale again.

AlanS
09-22-2016, 09:44 PM
Can a guy have his cake and eat it too?
http://i1072.photobucket.com/albums/w366/awssr58/Mobile%20Uploads/2016-09/E7C3E76B-C504-4335-8FCB-9FBB0B4C92BA_zpsoxjqozjo.jpg (http://s1072.photobucket.com/user/awssr58/media/Mobile%20Uploads/2016-09/E7C3E76B-C504-4335-8FCB-9FBB0B4C92BA_zpsoxjqozjo.jpg.html)

projectsunfire
09-23-2016, 06:01 PM
I won the bidding for a Peterson Fermoy 264 Canadian pipe from them and received it in the mail Monday. After examining it, I determined that it had been smoked. It had tooth marks on the stem, had a light carbon buildup in the bowl and smelled like tobacco. They are sending me a return shipping label via email.

damn that's kind of amazing that they would do something like that. That's a seriously shifty move.

Sticky B
09-24-2016, 10:54 AM
So here's an update. I responded to customer service with a full list of the cigars they failed to include. A few days later they got back to me and asked if I wanted a refund for those or if I wanted them to ship them. I responded that I would like them shipped, thanks.

A few days after that they responded that they didn't actually have any of them in stock. They said they could substitute some other cigars instead and gave me a list of substitutions.

Wanting to get the entire ordeal over with a month after my original order, I agreed to it.

Let's hope that's an end to this horrible ordeal.

Some actually horrible ordeals:

http://wordpress.clarku.edu/id252-southsudan/files/2014/11/lost-boys.jpg

http://cdn.history.com/sites/2/2014/01/buchenwald-survivors.jpg

http://cdn-2.historyguy.com/iran_hostages.jpg

https://i.embed.ly/1/display/resize?key=1e6a1a1efdb011df84894040444cdc60&url=http%3A%2F%2Fgraphics8.nytimes.com%2Fimages%2F 2013%2F09%2F05%2Farts%2F05VIETNAM%2F05VIETNAM-superJumbo.jpg


Glad you survived yours. You're a real hero. A bastion of hope for humankind.

Let me know when you're in the area so I can celebrate your bravery, steadfastness, and inspiration during that one time you waited for cheap cigars.