View Full Version : How great is Smallbatchcigar?
DogRockets
03-08-2015, 10:07 AM
I have heard many on BOTL talk about Smallbatchcigar and I've known someone who has ordered from them before with nothing but great things to say. I had to check it out for myself. I went to the website and noticed they had a few Viaje cigars. I have never had a Viaje and wanted to try some. But they didn't have a sampler. So I emailed them on a Saturday asking if they could make a sampler with some of the Viaje cigars they had. Within an hour I received a response that said they would see what they could do. And later that night I received another email telling me the sampler I requested had been created! How awesome is that?!?
If you are looking to place an order today consider hitting up Smallbatchcigar. WOW! I'm sold on them. What a great retailer!
DogRockets
03-08-2015, 10:13 AM
http://smallbatchcigar.com/viaje-viajemixpackof6-p-1881.html
There is a link if you'd like to buy it. It'd be cool if we got this sampler sold out in a day as a way to say thanks for making it!
The DogRockets Viaje Mix Sampler
Jordan23
03-08-2015, 10:23 AM
I never used them, Jeremy. But I agree that was great service. Enjoy your sticks.
Cardinal
03-08-2015, 10:23 AM
I love those guys. Super quick responses and shipping, and everything is always packaged up really well too. They also did me a favor like that on a shipping request, and I really appreciate them. I've got two places I try to do all my buying from and they're one of them.
FlyersFan
03-08-2015, 10:25 AM
I've used them a few times with nothing short of excellent service. They are quickly becoming a goto online store for me.
*And I went ahead and bought a sampler just because they put it together.
Billb1960
03-08-2015, 10:29 AM
I sent Andrew an email a few weeks ago asking how soon he was going to have more of a specific brand in stock. I got an email the next day with a link to the last 4 he had so I could buy them.
DogRockets
03-08-2015, 10:40 AM
They've already gotten a couple sold. Down to 7 of them left. Let's buy them all!
zeebee
03-08-2015, 10:50 AM
They're top notch. Best customer service in the business.
AlanS
03-08-2015, 11:00 AM
They're top notch. Best customer service in the business.
By far the best. Short turnaround,humidified delivery too!
RedMar
03-08-2015, 11:08 AM
I love small batch. They are in my top 3 online vendors.
rxmxsh
03-08-2015, 11:27 AM
Andrew is a solid guy. Herfed with him when I was in SoCal a few weeks ago. If you like the stock they carry, I would suggest sending Andrew an email asking for a blind sampler. I haven't seen anyone walking away disappointed (myself included).
Browns7213
03-08-2015, 11:34 AM
Andrew and Small Batch are a class act. They invested in our previous community and are doing the same here at the BUM. I highly recommend them and all the other retailers that support our new home.
Hardheaded
03-08-2015, 12:43 PM
Andrew is a solid guy. Herfed with him when I was in SoCal a few weeks ago. If you like the stock they carry, I would suggest sending Andrew an email asking for a blind sampler. I haven't seen anyone walking away disappointed (myself included).
They have blind samplers listed online from $30-$60 per fiver. Can even request a specific size in the comments.
AlBaron
03-08-2015, 12:44 PM
I've only placed two orders with them so far, but the speed of processing and shipping has been by far the best of all the online vendors
Sent from my iPhone using Tapatalk
AuTechCoM
03-08-2015, 01:19 PM
I love small batch! They are my favorite online retailer, and if I place my order before they head to the post office I get them within 18 hours of placing my order.
Good prices, incredible customer service, and mind boggling shipping. What more could you ask for?
wabashcr
03-08-2015, 02:08 PM
They're by far the best vendor to deal with IMO. Andrew is a great guy and a true BOTL. I've never heard of anyone having anything other than an excellent experience with them.
Surprised they didn't have a Viaje sampler already available, must have been sold out. I know they've offered one in the past.
Tobias Lutz
03-08-2015, 02:19 PM
They are fantastic, and quick too! I've had orders go coast to coast in 2 days.
rxmxsh
03-08-2015, 03:10 PM
They have blind samplers listed online from $30-$60 per fiver. Can even request a specific size in the comments.
Correct. I meant if you wanted to spend more than the allotted amounts.
johnnyflake
03-08-2015, 04:45 PM
Andrew / Small Batch come through again. I emailed them about a brand that was not shown on their site, Paul Garmirian. I almost immediately received a response saying that they have them and would check on what I was looking for and get back to me. I had to go out for awhile, but when I got back an hour or so later, there was a response from Andrew. They had what I was looking for and he had set it up for me to check out. Within 20 minutes, I place an order for a $305 box of cigars and received a 20% discount w/free shipping! That is amazing service! They just moved from my #4 (once and awhile) vendor to my #1 (check them first) vendor.
I should get the box in about 5 days.
Horseshoe
03-08-2015, 05:09 PM
Top notch customer service. I like getting responses to questions super quick and I have gotten shipping notifications within 10 minutes of placing an order. Good people.
I buy from small batch very fast and dependable.
DogRockets
03-08-2015, 05:33 PM
Only 6.samplers left! Keep going fellow bums. Let's sell this out!
stonecutter2
03-08-2015, 05:55 PM
I bought something on a Saturday afternoon and it shipped within an hour or so. I was shocked!
Well packaged and arrived perfect.
Top notch with my 1 experience... There will be more.
zeebee
03-08-2015, 06:13 PM
I buy from small batch very fast and dependable.
I didn't know they sold $2 cigars… :)
I didn't know they sold $2 cigars… :)
using those discount deals to get the price down...it really pays off.
Bshambo
03-08-2015, 07:01 PM
I have heard many on BOTL talk about Smallbatchcigar and I've known someone who has ordered from them before with nothing but great things to say. I had to check it out for myself. I went to the website and noticed they had a few Viaje cigars. I have never had a Viaje and wanted to try some. But they didn't have a sampler. So I emailed them on a Saturday asking if they could make a sampler with some of the Viaje cigars they had. Within an hour I received a response that said they would see what they could do. And later that night I received another email telling me the sampler I requested had been created! How awesome is that?!?
If you are looking to place an order today consider hitting up Smallbatchcigar. WOW! I'm sold on them. What a great retailer!
I had never had a viaje until a week ago either. I see it's not in that sampler but if you want to try an impressive stick the viaje cache was awesome. I'm sure the ones you got are great too.
They always seem to find what you need even if it's not on the site. I herf at the store often and they typically allow me to pickup in person and pay in cash to avoid having a charge on my CC and the wife knowing about it!!
jp1979
03-09-2015, 12:21 PM
If I buy NC's its from SmallBatch. I wanted a box of something that was only being sold in 5 packs so they put up a box for me to buy. Super fast shipping too. They will continue to get all of my business. *I haven't used my Atlantic VIP in 6 months because of them*
Billb1960
03-09-2015, 06:32 PM
This just happened:
Ordered from Smallbatch last week. Package arrived today at 3:00 PDT. Wrong cigars were sent:right brand, wrong vitola. I emailed Andrew about 3:15 PDT. Correct cigars were boxed and shipped before EOB. I offered to send back the wrong ones and he refused them.
That's Customer Service!
Gunther7912
03-10-2015, 05:47 AM
I recieved my first order from them today. Was a little slow on delivery but that was clearly an issue with the USPS and not their fault as my order was shipped within hours of it being placed. Packaging was great and a small boveda pack as well.
I will most certainly order from small batch again!!
DogRockets
03-10-2015, 06:19 AM
They're down to only 5 of the DogRockets Viaje Mix Sampler - Use the link on the second post to go pick one up before they're all gone!
Old Smokey
03-10-2015, 08:15 AM
Jeremy, why do you feel we all should buy the sampler? You wanted it, SB hooked you up so there is no need to be the cheerleader Viaje sampler salesman. You ask for it, you named it, so if you feel it that important for them to sell, buy them fer Christs sake.
Yes, I am having a wonderful day!
wabashcr
03-10-2015, 08:55 AM
Anyone tried the inktome line yet? Been meaning to order some.
MattyMatt
03-12-2015, 07:56 PM
Emailed Andrew today about the possibility of getting 10 packs of the Jericho Hill Shots, like they have for the Tat Petit Cazadores. He emailed me back within minutes and had them up on the site as an available item, so.......I ordered the Shots and Tats!!!!
AlanS
03-13-2015, 06:21 PM
Anyone tried the inktome line yet? Been meaning to order some.
I've had a couple and thought they were very good. Have a few more resting. I'll buy more soon too!
Ropey
03-14-2015, 07:39 AM
Guess I'm one of the few who have no love for small-batch. I never buy multiples of anything that I haven't already smoked. That is to say, if I can't buy and enjoy a single of something (eg., on Cbid or at a B&M), then I'm sure as h*ll not going to buy a 5-pack (or more) of it.
Made that mistake aplenty, and no more. Can't tell you how many times I've hurled in the trash 4 cigars out of a 5-pack.
And I don't trust the taste buds of anybody but me. Made that mistake aplenty as well :/
And since the stuff on small batch is limited-run, the chances of me finding it in a B&M are small. And if I find it on Cbid, I'll probably just buy it on Cbid since they usually have the lowest prices anywhere.
Billb1960
03-14-2015, 07:59 AM
Andrew in the past has expressed his willingness to put samplers together upon request but hey if Smallbatch isn't for you that's fine too. Regardless his customer service is second to none. I just received the replacement cigars from the order they screwed up and there was an extra cigar thrown in.
Cardinal
03-14-2015, 08:32 AM
Guess I'm one of the few who have no love for small-batch. I never buy multiples of anything that I haven't already smoked. That is to say, if I can't buy and enjoy a single of something (eg., on Cbid or at a B&M), then I'm sure as h*ll not going to buy a 5-pack (or more) of it.
Made that mistake aplenty, and no more. Can't tell you how many times I've hurled in the trash 4 cigars out of a 5-pack.
And I don't trust the taste buds of anybody but me. Made that mistake aplenty as well :/
And since the stuff on small batch is limited-run, the chances of me finding it in a B&M are small. And if I find it on Cbid, I'll probably just buy it on Cbid since they usually have the lowest prices anywhere.
I don't understand what this has to do with smallbatch in particular, and especially their customer service which is mostly what people are talking about in this thread. Seems like what you're saying would broadly apply to any site that doesn't sell singles or samplers.
Or are you saying you had a poor experience buying from smallbatch?
Ropey
03-14-2015, 10:48 PM
I don't understand what this has to do with smallbatch in particular, and especially their customer service which is mostly what people are talking about in this thread. Seems like what you're saying would broadly apply to any site that doesn't sell singles or samplers.
Or are you saying you had a poor experience buying from smallbatch?
Not saying that, and your attempt to control my posts to conform to some sort of "I love small batch" group-think is really quite shameful. I don't appreciate it at all.
At no place does the OP say that he he wants to restrict posters in this thread to only comment on small batch's customer service. It seemed to be a general opinion thread and I figured I'd contribute mine. I don't give two sh*ts whether anybody else agrees with it or not.
I don't care for small batch for the reasons I specified. And yes, my opinion could pertain to other retailers. If somebody starts a thread about those other retailers, perhaps I'll post that opinion in those threads as well.
Hope that's ok with you :)
Lapithicus
04-28-2015, 04:10 PM
OK, I just had to go back and dig up this old thread. I placed an order with SmallBatch on Saturday at about 2 pm. It had shipped and I had a tracking number in an hour and a half. My 5er of AF Short Story and another of AF Work or Art made it from California to Ohio and I had them by 1 pm on Monday. Perfect condition, 10% discount for Bums, free shipping, and a Boveda pack to boot. I think even USPS routes them faster for SmallBatch.
OK, so I don’t go there for singles, but they do have 5ers and 4 packs of some stuff that you just can’t find for the price. They may even beat Amazon to the drone delivery :)
UncleFesterESQ
04-28-2015, 05:58 PM
I don't buy from any company that doesn't do 7 packs. It's just how I roll.
:stogie:
Zeede
04-28-2015, 06:02 PM
I drive near them on my way to monthly meetings in Orange County. Maybe I should see about having a RoMa Craft sampler put together for me!
Billb1960
04-28-2015, 06:27 PM
I drive near them on my way to monthly meetings in Orange County. Maybe I should see about having a RoMa Craft sampler put together for me!
http://smallbatchcigar.com/romacraft-romacraftmixpackof5-p-1893.html
zeebee
04-28-2015, 07:38 PM
I drive near them on my way to monthly meetings in Orange County. Maybe I should see about having a RoMa Craft sampler put together for me!
If you order by the end of the night there's a 20% off coupon for Roma Craft, Tat, and PG over $50 right now. Hell of a deal. Code is SBCT.
UncleFesterESQ
04-28-2015, 07:59 PM
If you order by the end of the night there's a 20% off coupon for Roma Craft, Tat, and PG over $50 right now. Hell of a deal. Code is SBCT.
You da' man!!
Some Avion 13's and Cojonu 2012 Habano's on their way! (7 packs... of course!)
zeebee
04-28-2015, 08:18 PM
You da' man!!
Some Avion 13's and Cojonu 2012 Habano's on their way! (7 packs... of course!)
I'm an excellent enabler.
Zeede
04-28-2015, 10:47 PM
I'm an excellent enabler.
My budget says "No" :)
OldSkoolTarHeel
04-29-2015, 09:51 AM
I love these guys. They have great prices, and the fastest shipping I've ever experienced, better than Amazon Prime.
04EDGE40
04-29-2015, 11:39 AM
I love these guys. They have great prices, and the fastest shipping I've ever experienced, better than Amazon Prime.
You get your cigars from Amazon? :p
OldSkoolTarHeel
04-29-2015, 01:03 PM
You get your cigars from Amazon? :p
Lol, now that i read it again, I see I could have been more clear.
I was referring simply to the speed of shipping.
My apologies for any confusion I may have caused, lol
DogRockets
04-29-2015, 02:55 PM
You da' man!!
Some Avion 13's and Cojonu 2012 Habano's on their way! (7 packs... of course!)
You are an absolute madman lately on the Tats - leave some for the rest of us Tat whores!
UncleFesterESQ
04-29-2015, 02:59 PM
You are an absolute madman lately on the Tats - leave some for the rest of us Tat whores!
I smoked another Jekyll the other night and thought of you! :stogie:
It really is a great cigar.
OldSkoolTarHeel
04-29-2015, 03:40 PM
I just got my State Income tax refund. I may have to visit them now.
Zeede
05-11-2015, 03:03 AM
If you order by the end of the night there's a 20% off coupon for Roma Craft, Tat, and PG over $50 right now. Hell of a deal. Code is SBCT.
Zach, where did you find this deal?
zeebee
05-11-2015, 04:31 AM
Zach, where did you find this deal?
It was a promo via email. If you sign up for their mailing list, they usually do about one a week or so.
Dijit
05-11-2015, 05:52 AM
I have deadlt with them on several occasions and their customer service is awesome. They are a retailer that realizes the value of a little effort to make the customer happy.
Zeede
05-11-2015, 11:24 AM
It was a promo via email. If you sign up for their mailing list, they usually do about one a week or so.
Cool, thanks!
Billb1960
05-11-2015, 12:04 PM
It was a promo via email. If you sign up for their mailing list, they usually do about one a week or so.
They had a 20% off promo on Saturday on L'Ateliers and Crowned Heads and one other brand that they kept secret.
Old Smokey
05-11-2015, 02:29 PM
I placed an order Saturday evening for some Crowned Heads to take advantage of the 20% discount. Order placed about 6:30pm. At 7:30pm got an email telling me it had shipped along with a tracking #. Just got home at 2:15pm Monday and my order was waiting for me. WOW, less than 48 hours? Incredible!
jp1979
05-11-2015, 02:31 PM
Everytime I have ordered from them it has been nothing but top notch
My favorite vendor. Usually the best prices (factoring in free shipping and discount), immediate communication after purchase, shipping notice within hours of purchase, lightening fast shipping, humidified shipping, and a great selection of non traditional brands.
Entropydave
05-12-2015, 09:20 PM
Used them a few times and they are fab! Highly recommend!